I admit I'm not 100% honest. I view highway speed limit signs as a "suggestion" (unless there's a cop sitting there!) and I was overly optimistic on my drivers license in the height and weight categories. But that's basically where I draw the line. So imagine my surprise when I was taught a "truth" that I shared with others and it turned out to be a lie!
Here's what happened: A couple of months ago I was introduced to an incredible product that provides a mini face lift that you can do in the privacy of your own home, is very affordable, and you see results within 10 minutes. I loved how the crow's feet and laugh lines were noticeably diminished, so of course I wanted to purchase the machine. I was told that if I sold a few machines as a distributor, my machine and gels would be free. Cool!
In order to become a distributor, I would need to purchase the business builder pack which included 5 machines, etc. for the price of $1425. I swallowed hard, placed the order and sold the machines. As people I showed the product to asked questions about how they could become a distributor, earn a little money, and get their machine and gels for free, I shared with them what I had been taught.
Last week I found out that in order to become a distributor, you don't have to buy the business builder pack of 5 machines. As a matter of fact, you only need to place an order for $20. I was mortified!
I went back and talked to the women who had loved the results they'd gotten with the machine and had wanted to come onboard as a distributor but didn't have the $1425. They were very kind, appreciated my honesty, and signed up. But the integrity of the company was now compromised.
The upline distributor's explanation for "stretching the truth" was that statistically, people who invested more upfront made more money down the road. I get that. So tell people the truth, give them options, and show them stats. Let them make the decision for themselves. Give them support, help them formulate a plan, then help them succeed. But don't stretch the truth or lie.
I'm sure she felt her motives served a higher purpose, but she lost my trust. If I ever meet her, I'll listen to what she says with suspicion. And whatever status she attains within the company will be tarnished (in my eyes) because of her methods.
I've learned, again, that I need to know the facts before spewing out someone else's words. It's my relationships and credibility on the line. Because of this experience, I wondered about the integrity of the company. Is this how they taught their distributors to grow a successful, thriving business? If so, I didn't want any part of it! Fortunately, through research and diligence, I found that the company is honorable and trustworthy and frowns upon this type of activity.
So how does this experience relate to you? Ask yourself: Do your interactions with your clients and customers move them closer to trusting you? Or have you gotten in the habit of maybe stretching the truth a little because it's in your client's best interest and is easier than dealing with objections?
Trust is more fragile than a raw egg on a football field during a game - once it's broken, you won't be able to restore it to it's original state. When there's genuine trust, you won't need to stretch the truth to accomplish your goals.
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